Audience: HR professionals, supervisors, managers and business leaders. Suggested format: 10 self-paced lessons with applied activities and a final assessment. Completion criteria and learning time should be determined after pilot testing.
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Course Content
Complaint Intake and Immediate Response
Capture allegations accurately and evaluate urgent protective steps.
Lesson 1 of 11 within section Course Content.
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Investigation Scope and Independence
Draft neutral issues and select an impartial investigator.
Lesson 2 of 11 within section Course Content.
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Discrimination and Protected Characteristics
Apply disparate-treatment and accommodation concepts without assuming every unfair act is illegal.
Lesson 3 of 11 within section Course Content.
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Harassment and Hostile Work Environment
Distinguish offensive conduct, policy violations and legally actionable harassment.
Lesson 4 of 11 within section Course Content.
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Retaliation and Protected Reporting
Recognize adverse actions following protected complaints or participation.
Lesson 5 of 11 within section Course Content.
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Investigation Interviews
Use open-ended, nonleading questions and fair witness sequencing.
Lesson 6 of 11 within section Course Content.
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Digital Evidence and Record Preservation
Collect messages and documents while respecting privacy and retention rules.
Lesson 7 of 11 within section Course Content.
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Credibility and Findings
Evaluate corroboration, plausibility and inconsistencies using a stated standard.
Lesson 8 of 11 within section Course Content.
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Corrective Action and Closure
Connect substantiated findings to fair, consistent remedies.
Lesson 9 of 11 within section Course Content.
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Post-Investigation Monitoring and Audits
Prevent recurrence and monitor retaliation or control failures.
Lesson 10 of 11 within section Course Content.
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Final Assessment — Instructor Review Required
Lesson 11 of 11 within section Course Content.
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