Audience: HR professionals, supervisors, managers and business leaders. Suggested format: 10 self-paced lessons with applied activities and a final assessment. Completion criteria and learning time should be determined after pilot testing.
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Course Content
Supervisor Role and Legal Exposure
Identify decisions supervisors may make and when to escalate.
Lesson 1 of 11 within section Course Content.
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Communication and Active Listening
Use clear instructions and verify mutual understanding.
Lesson 2 of 11 within section Course Content.
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Performance Expectations and SMART Goals
Translate vague expectations into measurable, job-related standards.
Lesson 3 of 11 within section Course Content.
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Documentation and Coaching
Write objective records that support development and fair decisions.
Lesson 4 of 11 within section Course Content.
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Managing Difficult Conversations
Use respectful structure when discussing performance or conflict.
Lesson 5 of 11 within section Course Content.
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Wage and Hour Responsibilities
Recognize off-the-clock work, overtime and classification red flags.
Lesson 6 of 11 within section Course Content.
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Leave, Disability and Accommodation Escalation
Respond to potential protected leave and accommodation requests appropriately.
Lesson 7 of 11 within section Course Content.
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Safety, Reporting and Nonretaliation
Respond to hazards and complaints without penalizing protected reports.
Lesson 8 of 11 within section Course Content.
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Managing in a Unionized Environment
Honor bargaining agreements and recognize representation triggers.
Lesson 9 of 11 within section Course Content.
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Team Accountability and Ethical Leadership
Create fair follow-through and reinforce trust.
Lesson 10 of 11 within section Course Content.
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Final Assessment — Instructor Review Required
Lesson 11 of 11 within section Course Content.
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