Privacy Policy

01 Who We Are

McHat Consulting provides consulting, professional education, management training, and related business services.

For privacy questions or requests concerning information submitted through this website, please contact McHat Consulting using the official contact details on our Contact page.

02 Information We May Collect

The information collected depends on how you interact with McHat Consulting. It may include the following categories.

• Identity and contact information: Name, email address, telephone number, organization, job title, and other contact details you choose to provide.
• Consultation and enquiry information: Details of your enquiry, appointment preferences, business needs, and information you submit when requesting assistance.
• Training and course information: Registration details, course selections, participation records, assessment results, and progress information where relevant to a programme.
• Transaction information: Purchase details, payment status, transaction references, invoices, and related records. Payment-card details may be handled by a payment provider rather than stored directly by McHat Consulting.
• Communications: Messages, feedback, support requests, and correspondence you send to us.
• Technical information: Depending on website configuration, this may include IP address, browser type, device information, pages visited, referral information, and basic usage data.

Please provide only information that is relevant to your enquiry or transaction. Avoid submitting sensitive personal information unless it is genuinely necessary and there is an appropriate basis for doing so.

03 How We Collect Information

Information may be obtained through:

• Contact forms, enquiry forms, and consultation booking forms.
• Course registration, training enrolment, and live-class sign-up forms.
• Purchases, payment confirmations, and invoices.
• Email, telephone, or other communications with our team.
• Website cookies, server logs, and analytics tools, where configured.
• Service providers that support bookings, course delivery, payments, or website operations.

Where information is provided about another person, you should have the authority or another appropriate legal basis to share it.

04 How We Use Information

Subject to applicable law, McHat Consulting may use personal information to:

• Respond to enquiries and provide requested information.
• Schedule, manage, and deliver consultations and consulting services.
• Register participants for courses, workshops, and live classes.
• Provide access to paid learning content and manage course participation.
• Process transactions, confirm payments, and maintain financial records.
• Communicate changes to bookings, courses, services, or terms.
• Provide customer support and address complaints or disputes.
• Maintain website functionality, security, and service quality.
• Meet applicable legal, regulatory, accounting, or contractual obligations.
• Send marketing communications where permitted and, when required, with your consent.

We aim to use information only for purposes that are relevant to our relationship with you and consistent with applicable privacy requirements.

05 Legal Grounds for Processing

Where applicable law requires a legal basis for processing personal information, the relevant basis may include:

• Contract: Processing necessary to provide a service, fulfil a purchase, or take steps requested before entering into an agreement.
• Legal obligations: Processing needed to comply with applicable laws and legitimate record-keeping requirements.
• Consent: Processing based on your consent, where consent is required or relied upon.
• Legitimate interests: Processing for appropriate business purposes, where permitted and where your rights do not override those interests.
• Other lawful grounds: Any additional basis permitted by the privacy laws applicable to the processing.

The appropriate legal basis depends on the specific purpose and circumstances of the processing.

06 When We Share Information

McHat Consulting does not need to disclose personal information to everyone who works with us. Information may be shared when necessary for legitimate business purposes and in accordance with applicable law.

Potential recipients may include:

• Technology and hosting providers: Companies that host or maintain the website and related systems.
• Payment providers: Services that process transactions or help verify payment status.
• Learning and booking providers: Platforms used to administer courses, appointments, and online classes.
• Professional advisers: Legal, accounting, or other advisers where appropriate.
• Authorities: Public bodies or other parties where disclosure is required or permitted by law.

Where appropriate, service providers should be subject to suitable confidentiality, security, and data-protection arrangements. We do not sell personal information as a standalone business activity.

07 Cookies & Website Analytics

Cookies and similar technologies may be used to support website functionality, remember preferences, understand website usage, and improve the visitor experience, depending on the tools installed on the website.

• Essential technologies: May be needed for security, basic website functionality, or requested services.
• Preference technologies: May remember settings or choices.
• Analytics technologies: May help measure traffic and understand how visitors use the website.
• Marketing technologies: If used, these may help measure or deliver advertising and promotional content.

The specific cookies and technologies used will depend on the website configuration. Where required by law, non-essential cookies or similar technologies should only be activated after the necessary consent has been obtained.

Browser settings may allow you to block or delete cookies. Some website features may not function properly if certain cookies are disabled.

08 Payments, Courses & Online Learning

When you purchase a consultation, training programme, or online course, information may be processed to confirm your registration, verify payment, provide access, and administer the service.

Where third-party payment processors are used, payment information may be collected and handled directly by those providers under their own terms and privacy notices. The information McHat Consulting receives will depend on the payment method and provider integration.

Course and learning platforms may process enrolment information, participation records, assessment results, and completion information where these features are used.

Please review the privacy information of any payment or learning platform before submitting information directly to that service.

09 How Long We Keep Information

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Retention periods may depend on:

• The nature of the service or relationship.
• Whether an enquiry, course, or consulting engagement remains active.
• Applicable accounting, tax, contractual, or legal requirements.
• The need to resolve disputes, protect legitimate interests, or maintain security.
• Any applicable retention limits or deletion obligations.

When information is no longer required, appropriate steps should be taken to delete it, anonymise it, or otherwise securely dispose of it, subject to applicable legal requirements.

10 How We Protect Information

McHat Consulting aims to use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Depending on the systems used, safeguards may include access controls, appropriate account permissions, secure connections, software updates, backups, and arrangements with service providers.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use strong, unique passwords and avoid sending confidential information through unsecured channels.

If a personal-data incident occurs, McHat Consulting will assess and respond to it in accordance with applicable legal obligations.

11 International Data Transfers

McHat Consulting may work with customers and service providers in different countries. Depending on the website's hosting, payment, communications, or learning platforms, personal information may be processed or stored outside your country.

Where personal information is transferred across borders, appropriate safeguards and legal requirements should be considered and implemented where required.

The countries involved and the safeguards used depend on the actual providers and systems selected by McHat Consulting.

12 Your Privacy Rights

Depending on your location and the laws that apply, you may have rights concerning your personal information. These may include the right to:

• Request access to personal information held about you.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion of information in circumstances where deletion is available.
• Object to certain processing or request restrictions where applicable.
• Withdraw consent where processing relies on consent.
• Request a copy of certain information in a portable format where applicable.
• Opt out of direct marketing communications.
• Raise a concern with the relevant data-protection authority.

These rights are not absolute and may be subject to legal exceptions. To make a request, contact McHat Consulting through the official website contact details. We may need to verify your identity before responding.

If you receive marketing emails from us, you may use the unsubscribe instructions in the message where provided. Opting out of marketing does not prevent necessary service-related communications.

13 Children's Privacy

McHat Consulting's website and services are intended primarily for businesses, professionals, and adult learners unless a particular programme states otherwise.

We do not knowingly collect children's personal information in circumstances where doing so would be unlawful. Where a programme is intended for children or younger learners, appropriate consent, notices, and safeguards should be established before collecting their information.

If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed.

14 Third-Party Websites & Services

This website may contain links to external websites or services, including payment platforms, learning systems, social media pages, or other resources.

External websites are governed by their own privacy practices and terms. McHat Consulting does not control every aspect of those services, so we encourage you to review their privacy notices before providing personal information.

The presence of an external link does not, by itself, mean that McHat Consulting endorses every privacy practice of that website.

15 Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, website features, service providers, or applicable legal requirements.

When changes are made, the revised policy will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent for material changes to our processing practices.

We encourage you to review this page periodically to remain informed about how personal information is handled.

16 Contact Us About Privacy

If you have questions about this policy, want to make a privacy request, or have concerns about how your information is handled, please contact McHat Consulting through the official contact details published on our website.